We want you to be 100% satisfied with your LOPI STUDIO purchase. If for any reason you are not satisfied with your order, you may return what you do not wish to keep to our warehouse within 14 days of the date you received your order for a full refund or exchange.
All we ask is that you send product back to us in the same condition it was received. That means unwashed, unworn, unused and with all tags attached. Please also package items back into their original packaging when returning to our warehouse.
Please follow the steps below to enable us to process your refund efficiently:
Please send us a note detailing the reason for return. This note MUST include your name, address, contact numbers and email address, date received, design / size / color of the garment, and any order reference numbers on your delivery note.
In the case of a faulty product, please provide a full description of the fault. Wrap the item securely in its original packaging. Send the package to the address below:
We will notify you via e-mail when we have processed your return. This may take up to one week.
For queries please contact firstname.lastname@example.org
Refunds and Processing+ Refunds will be processed within approximately 7 to 10 business days after we receive your return.
+ Original shipping charges are non-refundable.